Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and AstroLuxora d.o.o. ("AstroLuxora," "we," "our," or "us") regarding your use of our website and e-commerce analytics services.

By accessing our website, engaging our services, or entering into a service agreement with AstroLuxora, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

These Terms apply to all users of our website and clients of our services, including businesses, organisations, and individuals who access or use our e-commerce analytics solutions.

Company Information

AstroLuxora d.o.o. is a limited liability company registered in Croatia with the following details:

• Company Name: AstroLuxora d.o.o.
• Registration Number: 253614798
• VAT Number: HR25968473168
• Registered Address: Hebrangova ulica 73, 10221 Zagreb, Croatia
• Email: legal@astroluxora.pro
• Phone: +385 17851047

Service Description

AstroLuxora provides e-commerce analytics and conversion optimization services, including but not limited to:

• Conversion rate optimization analysis and implementation
• Customer journey mapping and analytics
• Performance analytics dashboards and reporting
• Marketing attribution analysis
• E-commerce consulting and strategic advice
• Custom analytics solutions and integrations

Specific services, deliverables, timelines, and fees will be detailed in individual service agreements or statements of work executed between AstroLuxora and the Client.

User Obligations

As a user of our website and services, you agree to:

• Provide accurate, complete, and up-to-date information when requested
• Use our services only for lawful purposes and in accordance with these Terms
• Not interfere with or disrupt our website, services, or servers
• Not attempt to gain unauthorised access to our systems or data
• Respect the intellectual property rights of AstroLuxora and third parties
• Comply with all applicable laws and regulations in your use of our services
• Maintain the confidentiality of any login credentials or access information
• Notify us immediately of any suspected unauthorised use of your account

You are responsible for all activities that occur under your account and for ensuring that your use of our services complies with these Terms.

Client Responsibilities

For clients engaging our analytics services, additional obligations include:

• Providing timely access to necessary data, systems, and resources
• Ensuring you have the right to share any data provided to AstroLuxora
• Implementing recommended changes and optimizations in a timely manner
• Maintaining accurate and up-to-date e-commerce platforms and systems
• Complying with applicable privacy laws and regulations
• Providing feedback and clarification when requested

Intellectual Property

All content, materials, software, and intellectual property on our website and in our services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, are the property of AstroLuxora or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our website and services for their intended purposes. This licence does not include any right to:

• Reproduce, distribute, or create derivative works from our content
• Reverse engineer, decompile, or disassemble our software or systems
• Remove or alter any proprietary notices or labels
• Use our trademarks, logos, or brand names without written permission

Any analytics reports, recommendations, or insights provided to you remain your property, while the underlying methodologies, tools, and processes remain the intellectual property of AstroLuxora.

Data and Privacy

Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

You warrant that any data you provide to us is accurate and that you have the necessary rights and permissions to share such data. You are responsible for ensuring compliance with applicable data protection laws, including GDPR, in your jurisdiction.

Payment Terms

Payment terms for our services will be specified in individual service agreements. Unless otherwise agreed:

• Fees are due within 30 days of invoice date
• All fees are quoted in Euros (EUR) unless otherwise specified
• Late payments may incur interest charges at the rate of 1.5% per month
• We reserve the right to suspend services for overdue accounts
• Refunds are subject to the specific terms of your service agreement

Limitation of Liability

To the maximum extent permitted by applicable law, AstroLuxora's liability for any claims, damages, or losses arising from or related to these Terms or our services is limited as follows:

• Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for any loss of profits, revenue, data, or business opportunities
• We shall not be liable for any damages resulting from your use or inability to use our services

This limitation applies regardless of the theory of liability, whether based on warranty, contract, statute, tort, or otherwise, and whether or not we have been informed of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Disclaimers

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of our services
• Warranties that our services will be uninterrupted, secure, or error-free
• Warranties regarding the results that may be obtained from using our services

While we strive to provide accurate analytics and effective recommendations, we do not guarantee specific results or improvements to your e-commerce performance.

Indemnification

You agree to indemnify, defend, and hold harmless AstroLuxora, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Any data or content you provide to us
• Your infringement of any intellectual property or other rights of third parties

Governing Law

These Terms and any disputes arising from or related to these Terms or our services shall be governed by and construed in accordance with the laws of the Republic of Croatia, without regard to conflict of law principles.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the competent courts of Zagreb, Croatia, and you hereby consent to the jurisdiction of such courts.

If you are a consumer resident in the European Union, you may also have rights under the law of your country of residence, and nothing in these Terms affects those rights.

Dispute Resolution

Before initiating any legal proceedings, we encourage you to contact us to resolve any disputes informally. We are committed to working with you to find a mutually acceptable resolution.

If you are a consumer in the European Union, you may also be entitled to use the European Commission's Online Dispute Resolution platform, which can be accessed at ec.europa.eu/consumers/odr/.

Termination

Either party may terminate a service agreement in accordance with the specific termination provisions contained therein. We reserve the right to suspend or terminate your access to our website or services immediately, without notice, for any reason, including:

• Violation of these Terms
• Fraudulent, illegal, or harmful activities
• Non-payment of fees
• Breach of confidentiality or security

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination shall remain in effect, including intellectual property rights, limitation of liability, and governing law provisions.

Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms that is due to fire, flood, earthquake, elements of nature, acts of God, acts of war, terrorism, riots, civil disorders, rebellions, or other causes beyond the reasonable control of such party.

Modifications

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our website or services after such modifications constitutes your acceptance of the updated Terms.

If you do not agree to the modified Terms, you must stop using our website and services and may terminate any existing service agreements in accordance with their terms.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent and economic effect of the invalid provision.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and AstroLuxora regarding the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether oral or written.

Contact Information

If you have any questions about these Terms, please contact us: